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FREQUENTLY ASKED QUESTIONS

What is RenovateCRATE

RenovateCRATE is the monthly subscription box that delivers the latest modern furnishing and innovations to your home. We are your personal home decorator. Our goal is to make life at home more enjoyable, comfortable and of course, stylish. Receive 4-6 products every month that help maintain a modern and stylish home. With a new theme every month, each crate provides a modern makeover for a special part of your humble abode.

Who is RenovateCRATE for?

RenovateCRATE is for anybody interested in modern home styles and product innovations that make for a stunning, enjoyable and comfortable home. If you love new home decor ideas, look no further. Whether you are newlyweds, part of a big beautiful family or a bachelor/bachelorette, there is room in every home for RenovateCRATE.

How does it work?

RenovateCRATE is a subscription box service. You can sign up for any of the following:

Month-to-Month Subscription- You will be billed month-to-month, on the 15th of every month. Your will receive a box filled with goodies to your doorstep as long as your subscription remains active. 

3 Month Plan- Receive a box every month for three months for a prepaid price. 3 Month subscriptions renew after 3 months.

6 Month Plan- Receive a box every month for six months for a prepaid price. 6 Month subscriptions renew after 6 months.

Gift Subscription- Purchase a single box, or splurge on a 3 Month or 6 month gift. Gifts subscriptions do not resume after the selected time period.

When signing up for a 3 month or 6 month plan, are all charges paid upfront?

Yes. When purchasing our multi-month plans, you receive a discounted price due upfront for the selected duration.

When will I receive my RenovateCRATE?

RenovateCRATE ships out boxes around the 1st of each month.  Depending on where you live, you should receive your box within 3-10 days. 

How much does shipping cost?

USA - $3.95 per month/box. 
Canada - $19.95 per month/box.

Where can I update my credit card, shipping address or personal information?

You may login to your account to make these updates at any time.

Can I return my box?

RenovateCRATE does not provide refunds. If you are not happy with your purchase, you are welcome to share the box with others. The nature of the subscription service does not allow us to issue refunds or exchanges.

What is your cancellation policy?

You must cancel your subscription by the 10th of the month to not be charged for the following month.

If you have any questions, please feel free to contact us at info@renovatecrate.com

My RenovateCRATE is missing an item or is damaged! Help?

Don't sweat the small stuff, RenovateCRATE will take care of you! Contact us at info@renovatecrate.com and inform us immediately.